How might we avoid noncompliant behavior in young people with diabetes?
Never assume that every user is perfect. Design for those who may have difficulty navigating through computer applications and large blocks of text.
In order to prevent confusion... “Things that look the same should behave in the same way, and an action should always produce the same result.”
To provide the best experience for those with diabetes, it is in their best interest that we do not tackle too many projects in order to focus on the primary goal.
What community is most affected by noncompliant behavior?
We are narrowing our focus on young diabetic patients because of the high noncompliance rate among this group.
30% of Type 1 Diabetic patients are reported to be non-adherent to their treatment plan.
A summary of the interview findings.
Sadie was diagnosed with Type 1 Diabetes at the age of 11. As she became older, she became self-conscious of her diagnosis, feeling it would prevent her from ever getting a boyfriend. Her mother helped her cope with insecurities, as well as diligently monitored her insulin levels to plan her meals accordingly. Sadie felt that her whole life revolved around her diabetes. School, sports, and time with friends became stressful because of the effort that went into regulating her condition.
Regulating her diabetes became even more difficult when she moved away for college. She felt alone and had a hard time keeping herself on track with her treatment. It was difficult adjusting to life without her mother’s assistance. She wasn’t able to hold herself accountable for eating the correct foods and would often neglect her treatment.
Two things helped Sadie through this time. The first was that her boyfriend encouraged her to take better care of her health. Since they lived on the same campus he was able to check up on her and hold her accountable.
The second very important factor was that her doctor’s office would meet with her informally. Because waiting every three months for an appointment wasn’t helping her, the office decided to meet with her every couple of weeks for lunch. When she arrived for lunch she spoke with a nurse practitioner about the things she was struggling with. The nurse practitioner gave her confidence and reassurance.
Who are our users? What are their goals? What frustrates them about their situation?
Who has the most impact on the patient’s life?
By using a Stakeholder Map we can visualize the people who are closely connected to the patient. We have seen that it is important to create a community of people that the patient can place trust in.
In this case, the young patient holds the most trust in their relationships with friends, family, and clinicians.
Narrowing the focus of our problem statement in order to better serve the diabetic community.
Following the user’s journey in order to locate improvement opportunities.
How would the service help diabetic patients?